Got Questions? We Have Answers
At Elitora Mart, we aim to provide a seamless, reliable shopping experience. Below, you’ll find answers to the most frequently asked questions to guide you through every step of your purchase with confidence.
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 How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your payment securely.
What payment methods do you accept?
We accept all major credit/debit cards, and other secure online payment options supported by Shopify.
How long does shipping take?
- Standard Delivery: 3–7 business days
- Remote Areas: 5–10 business daysDelivery times may vary depending on your location and courier availability.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor its status.
What is your return policy?
Please refer to our Refund & Return Policy page for detailed instructions. Returns are accepted for damaged, defective, or incorrect items within 7 days of delivery.
Is shopping at Elitora Mart safe?
Yes. We use secure payment systems, trusted shipping partners, and strict data protection measures to ensure your shopping experience is safe and reliable.
How do I contact customer support?
You can reach us anytime via email at elitoramart@gmail.com or through our Contact Us page.
How can I provide feedback or suggestions?
We welcome your feedback. Please contact us via email or our Contact Us page — your input helps us improve and serve you better.
Do you ship internationally?
Yes, Elitora Mart ships internationally. Shipping times and costs may vary depending on the destination. For international orders, please ensure your address details are accurate to avoid delays, and note that customs or import duties may apply.
Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of placement. Contact us immediately at elitoramart@gmail.com for assistance.
Have More Questions?
We value every customer. If something isn’t covered in these FAQs, don’t hesitate to reach out via email or our Contact Us page — we’re always happy to help.