Our Commitment to You

At Elitora Mart, we are dedicated to providing a seamless shopping experience. Your satisfaction is our highest priority. If you receive a product that is defective, damaged, or incorrect, we will ensure a prompt and professional resolution.

Eligibility for Returns

Returns are accepted under the following conditions:

• The item is damaged, defective, or not as described

• The wrong product was delivered

• Essential parts or accessories are missing

Please note:

• Opened personal care items, used products, and items without original packaging cannot be returned

• Sale or discounted items are non-returnable unless defective

Return Window

All return requests must be submitted within 7 days of delivery. Requests outside this period may not be accepted.

Refund Process

Once your returned item is received and inspected, a refund will be issued to the original payment method. Processing typically takes 3–5 business days. You will receive confirmation via email once your refund is completed.

How to Request a Return

To initiate a return, please contact us at elitoramart@gmail.com

• Your order number

• Product name

• Reason for return

• Photo or video evidence (if applicable)

Our support team will guide you through the return process efficiently and professionally, ensuring a smooth experience from start to finish.

Why Shop With Confidence at Elitora Mart

We handle every return with care, transparency, and professionalism. Our goal is to make online shopping safe, simple, and stress-free, so you can trust us every time you shop