Widerrufsrecht
Thank you for shopping with Elitora Mart. We are committed to ensuring customer satisfaction. Please review our return and refund policy carefully.
Returns
We accept returns within 7 days of delivery. To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Items that do not meet these conditions may not be eligible for return.
Non-Returnable Items
Certain items are non-returnable, including:
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Final sale items
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Gift cards
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Personal care products
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Items damaged due to misuse or improper handling
Return Process
To initiate a return, please contact us at:
elitoramart@gmail.com
Include your order number and reason for return. Once your request is approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect upon arrival.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos as evidence. We will assess the issue and arrange a replacement or refund where applicable.
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved:
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Refunds will be processed to the original payment method.
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Processing times may vary depending on your financial institution.
Shipping fees are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund after confirmation, please:
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Check your bank account.
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Contact your payment provider.
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If still unresolved, contact us at elitoramart@gmail.com.