Return & Refund Policy

🤝 Our Satisfaction Commitment

Your confidence in shopping with Elitora Mart is important to us. If something isn’t right, we’re here to make it right.

📅 Return Window

Returns may be requested within 7 days of receiving your order.

To qualify for a return:

• Item must be unused
• Item must remain in original packaging
• Proof of purchase is required

🚫 Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or promotional conditions. These exceptions will be clearly stated at purchase.

💰 Refund Process

Once your return is received and inspected:

• You will be notified of approval status
• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method

📦 Return Shipping Responsibility

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

⚠️ Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide photos and order details
• Our team will resolve the issue promptly

💎 Our Promise

Elitora Mart is committed to delivering a seamless, secure, and customer-focused shopping experience. Your satisfaction remains our priority.