Refund policy
Return and Refund Policy
Last updated: October 29, 2026
At ELITORA MART, we want you to be satisfied with your purchase. If an item is not right for you, please review the following return and refund conditions.
1. Return Window
Customers may request a return within 7 calendar days of receiving their order. To qualify for a standard return, you must contact us within this period and receive return instructions from our customer service team.
This voluntary return policy does not limit any rights you may have under applicable consumer protection laws.
2. Return Eligibility
To qualify for a standard return, an item must:
- Be unused and in its original condition.
- Include its original packaging, accessories, manuals, and tags, where applicable.
- Be accompanied by proof of purchase or an order number.
Items that have been used, damaged after delivery, or returned incomplete may not qualify for a change-of-mind return, subject to applicable law.
3. Non-Returnable Items
Certain products may be excluded from change-of-mind returns where legally permitted, including:
- Perishable goods.
- Personalized or custom-made products.
- Sealed hygiene or personal-care products that have been opened, where appropriate.
- Digital products or downloadable content, where legally permitted.
- Gift cards, where legally permitted.
Any exclusion will be applied subject to applicable consumer protection laws. Defective, unsafe, misdescribed, or incorrectly supplied products will be handled in accordance with applicable law.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at elitoramart@gmail.com.
Please include your order number, a description of the problem, and photographs where useful. We will review your request and arrange an appropriate remedy, such as a replacement, repair, or refund, as required by applicable law.
5. How to Request a Return
To request a return:
- Email elitoramart@gmail.com with your order number and reason for return.
- Wait for return authorization and instructions.
- Package the item securely and follow the instructions provided.
- Keep your return tracking information until the return is completed.
Please do not send items to an address until our team has confirmed the correct return destination.
6. Return Shipping Costs
For approved change-of-mind returns, return shipping costs are paid by THE CUSTOMER
If an item is defective, damaged, incorrect, or otherwise requires a remedy under applicable law, we will handle return shipping costs in accordance with the applicable legal requirements.
Original shipping charges will be refunded where required by law or where we confirm otherwise in writing.
7. Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method unless another method is agreed upon where permitted. Please allow [5–10 BUSINESS DAYS] after refund approval for processing. Your bank or payment provider may require additional time.
We will not use this processing estimate to delay a refund beyond any legally required deadline.
8. Exchanges
Exchanges are subject to product availability. Contact elitoramart@gmail.com to request an exchange. If an exchange is unavailable, we will explain the available options.
9. Order Cancellations
If you wish to cancel an order, contact us immediately at elitoramart@gmail.com. We will try to stop the order before it is processed or shipped.
Once an order has shipped, cancellation may no longer be possible, but you may request a return under this policy. Any statutory cancellation rights remain unaffected.
10. Contact Us
For questions about returns or refunds, contact:
Elitora Mart
Email: elitoramart@gmail.com