Shipping Policy

Last updated: October 2, 2026

At Elitora Mart, we aim to process and deliver your orders as efficiently as possible. This policy explains how we handle order processing, shipping, tracking, and delivery.

1. Order Processing

Orders are typically processed within [2–3 BUSINESS DAYS] after payment confirmation, excluding weekends and public holidays.

Processing may take longer during holidays, promotional events, or periods of unusually high order volume. If a significant delay occurs, we will make reasonable efforts to notify you.

2. Shipping Destinations

We currently ship to All over the World to Make the shopping easier.

Shipping availability may vary by product and destination. Please confirm that your address is accurate and complete before placing an order.

3. Shipping Fees

Shipping charges are displayed at checkout before you complete your purchase, where applicable.

Any free-shipping offer will be subject to the conditions stated in the relevant promotion. Additional charges will be disclosed where required.

4. Estimated Delivery Times

Estimated delivery times are displayed at checkout or communicated to you when available. Delivery estimates begin after order processing and are not guaranteed unless expressly stated.

Delivery may be affected by weather, carrier delays, customs procedures, remote delivery locations, or other circumstances beyond our reasonable control.

We will comply with any delivery deadlines and customer remedies required by applicable law.

5. Order Tracking

When tracking is available, we will send tracking details to the email address provided at checkout.

Please allow time for tracking information to become active after your order ships. If tracking has not updated for an extended period, contact us at elitoramart@gmail.com.

6. Incorrect Addresses

Customers are responsible for providing accurate delivery information. If you notice an error, contact us immediately.

We cannot guarantee that an address can be changed after an order has been processed or dispatched. Any additional shipping charges will be communicated before being charged where required.

This provision does not remove any rights you may have under applicable law.

7. Lost, Delayed, or Damaged Shipments

If your package appears lost, arrives damaged, or has not arrived within the stated delivery period, contact  elitoramart@gmail.com with your order number.

We will investigate the issue with the carrier and work with you toward an appropriate resolution.

8. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, and other applicable charges will be handled as disclosed at checkout or in the order terms.

Customers will not be responsible for undisclosed charges contrary to applicable law.

9. Contact Information

For shipping questions, contact:

Elitora Mart
Email: elitoramart@gmail.com